FAQ

How do I CREATE a Custom Group?

You will need to do this on a computer as mobile phones or tablets cannot work with the objects needed. You will not be able to go back and edit a Custom Template if there is an Evaluation Event in your list.

First, name the template.  You will be asked which template you are basing this custom (new) template on.  You can either start from scratch, or base or template off of an existing template in the library. Finally, all templates are structured on three levels, positions, categories and metrics. For more on editing these levels, see the FAQ question below.

How do I EDIT a Custom Group?

You will need to do this on a computer as mobile phones or tablets cannot work with the objects needed. You will not be able to go back and edit a Custom Template if there is an Evaluation Event in your list.

You can delete/modify/add any positions, categories or metrics by dragging and dropping the element up or down in the same area.

Once you hit ‘Finish’ at the bottom, it is a locked box (if you have at least one evaluation in the group).  If you want to modify the template or delete any evaluation events in the list, go to ‘Management’ on the left, ’Manage Groups’ and you will have the option to ‘Edit Evaluation Template’ for your group to go in and change things.

If your metrics are all good, you are ready to move forward and start gathering data.

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I was invited as an evaluator to a group, what can I do?

First, make sure you download the free app (which can found in both the App Store and Google Play Store).  Next, accept the invitation and create your account to be an evaluator in the group. If you have already created an account, log into the app using your email/password.  Tap ‘Get New Events’ and any group that you are part of will show in the list.  You can evaluate players, take text or video notes, and submit all data to the website.

I am in the app, but no events appear after I log in. Did I do something wrong?

This usually means that the group admin has not created an evaluation event yet. Once they go through their account on the website and create an event, any evaluators that have been invited (and accepted) the invitation are able to view the event in the app.

The event appears on my app, but there are no players are listed. What’s wrong?

There are a few things that may cause this, but is very simple to solve. First off, it is possible that the group admin has not added any players to the group or evaluation event.  Once they do this, you will be able to see the players listed. Secondly, the app user may have removed all players using the “Attendance” button within the app when performing roll call. Finally, the checkbox for each player on the website needs to be checked to identify what positions the player is eligible for. Ensure that these checks are correct if you are missing a player.

I am in the app trying to update the event to the server, but I get an error message saying “Event Does Not Exist”. Why?

The admin of the group may have deleted the evaluation event from the group, or you were removed from the evaluator list.

When navigating to the website, I get an ``Error`` message on the screen. What should I do?

This simply means that your session has timed out.  Either enter ‘www.skillshark.net’ in the URL or hit the back button in your browser to log in again.

I’m trying to perform a ``Batch Upload`` into the system and I get an ``Error`` message. What is wrong?

This likely is a result of a formatting error on your Batch Upload sheet.

  • ensure you are using a fresh Batch Upload sheet from the website
  • do not move columns around
  • double check that the formatting of the information in the example player matches what you are doing
  • Put ‘X’;s under the correct Positions column that applies to each person.

How do I lock an evaluator out after an event is over to prevent them from changing scores?

You will need to be on the website.  First, go into the ‘Evaluations’ list and ‘Edit’ the event.  Whichever evaluator you wish to lock out, move their name to the list on the left.  Their scores will remain but they will be unable to change scores.  If they go into the app to look at that event, they will receive an error message that the event no longer exists.